Predictive Dialer services
A Predictive Dialer automates outbound calling procedure while managing multiple campaigns and leads. With a predictive dialer, the productivity of any contact center can be increased by more than 300% over manual dialing.
It is very tedious to manually call up hundreds of prospects and track information pertaining to every customer. The job becomes more complicated when more than 60% of the calls are responded to by an answering machine, or with a busy signal. And we are not counting wrong numbers, dialing and response time, number of redials in this figure. With talk time of 10-15 minutes per hours, your business is taking a hit because of low prospect-to-customer conversion ratios. Your supervisor may never know whether an agent is actually talking with a customer, or his new-found girlfriend on the net. Moreover, you may also anger certain folks who have subscribed to Do-Not-Call (DNC) lists, or those who do not wish to be called at certain times of the day. Last but not the least, there are no metrics to improve processes or manage multiple campaigns and the management does not have meaningful data in the form of structured reports or voice records for quality and policy compliance.
Our Predictive Dialer solution is an integral component of the software that takes care of all these and a host of other productivity deterrents. It is a complete outbound solution that can be deployed as a stand-alone product, or as a part of the software. Its comprehensive capabilities including voice recording, quality monitoring, reporting, CRM, and multiple campaign and lead management are designed to increase your contact center productivity by automating the outbound dialing processes. With automation of most time consuming manual dialing functions usually handled by agents and supervisors, our dialer increases your talking time significantly and gives you much more control over your operations.
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